Radiant Bay is an online jewelry retailer, created to bring sparkle to your every day and immerse you in pure self-indulgence. Our site is designed to create a delightful and convenient shopping experience, providing an accessible catalogue of an assortment of products that have been meticulously selected and designed for you.

At Radiant Bay, your privacy is our top priority. We treat your personal information with respect, and to this effect we have designed a privacy policy that provides transparency into our privacy practices and principles.

Information we collect
Radiantbay.com is available to use without providing information. However, additional services will be made available on submission of certain information about you. All information submitted to us through the website is collected and safely stored. We may collect the following information:

  1. Your names, phone number, postal and email address when you register for a Radiant Bay account.
  2. Order history which includes all past and current orders
  3. Communication between you and Radiant Bay, via telephone, email or live chat

All Radiant Bay customers have an option to opt out of receiving our newsletter or other forms of marketing communications. Should you wish to discontinue receiving any promotional communication please click on the unsubscribe link in any marketing email we might have sent you.

Our website uses cookies to help us maintain your preferences and chosen items. This assists us in improving our website and your shopping experience- ensuring that our product, services and promotional offerings are more relevant to you.

Third Party Sites
Radiantbay.com may contain links that redirect you to other websites. Kindly note, the moment you leave our website this privacy policy shall not be applicable, and Radiant Bay shall not be held accountable for the information disclosed on the other website.

How do we use your information?
The information you voluntarily submit shall be used to help us serve you better. We use your information in the following instances:

  • Record keeping
  • Respond to your comments, feedback and inquires
  • To send you notifications and updates via our Radiant Bay newsletter, in order to share information about our products, services or promotional offerings.
  • Compare and review information for errors or omissions
  • To communicate with you via email or telephone if you have placed an order or purchased from us
  • Determine your product preferences
  • Detect and prevent fraud and abuse
  • Develop our website, product offerings, services and overall customer experience
  • Monitor metrics such as demographics and preferences
  • Respond to your application for current or future career opportunities

General Data Protection Regulation (GDPR)

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

Who do we share this information with?
Personal information submitted to Radiant Bay will not be disclosed to third parties other than to:

  • Vendors and suppliers who help usΒ serve you
  • Services employed to perform a specific function, like shipping your order.
  • A buyer or potential buyer of the business
If you have questions about this policy or do not agree with it, please contact our customer service by email at orders@radiantbay.com before using this website. This policy is effective March 2015. We would like to inform you that our privacy policy is subject to change.